You may not necessarily think of the “Big Auto Dealers” when it comes to buying a used vehicle, but according to voters in the 2018 BOB Awards, Bridges Chevrolet Buick GMC is The Best Place to Buy a Used Vehicle.
According to Owner Duane Lafreniere, it comes down to a couple things, the way they do business, and the vehicles they have on the lot. Lafreniere says the source of their used vehicles is very important. “The one thing that we do not do is, go buy our vehicles from the auction. Very, very few buybacks on the lot. Occasionally we do have to fill some holes, if we don’t have some used vehicles. And sometimes we run a little bit low on used vehicles.” He says people want to know what they’re getting and where it comes from. “I think for most people buying a pre-owned vehicle, something someone else has had, I think they would rather buy something that only that person had. Rather than something that was bought from an auction that might have been leased out to a rental company and had dozens, hundreds of drivers.”
Lafreniere says they prefer to buy their vehicles from their customers, and they do that. He says their number one source of used vehicles is taking them on trades. “Right now, 100% of the inventory we have on the lot is taken on trade from customers, so it’s someone who came in and bought a new or used vehicle and traded in their old one.” Lafreniere says filling their used vehicle inventory this way is a way to add peace of mind for their customers. “Definitely if it’s a GM vehicle, we have the full service history on it. Plus, we provide a Car-Proof for every used vehicle we sell. As a matter of fact, you can go there right now onto our website, and there will be a car-proof link on every used vehicle we have on our lot. And you can go and look and see what province it was registered in, if there were any accidents, when the accidents occurred, how much they were. So, we give those Car-Proofs to every single customer that buys a used car from us.”
Lafreniere says when customers do bring their vehicles on trade, they go through each vehicle, and have to certify it to a specific set of standards. “For the most part, our vehicles are Certified Pre-Owned Vehicles. Which simply means that they get put through a 150-point inspection and there is no option, we have to fix anything that is wrong or not in-spec.”
Lafreniere believes the most important thing is the way they stand by their vehicles, and with their customers after the purchase, “after a person has bought a vehicle, we don’t just leave them high and dry. We will take care of them when they come back. If there is an issue, because as I always say, ‘they’re made by man not by God’, things happen, stuff can go wrong. We never leave anybody on their own. We will always take care of them. We tell them, bring it back to us we’ll make it right. And I mean that, I know it sounds cliché, but I tell you, we do that.”
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